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DIALOGUE ESSENTIALS
 Dialogue Essentials for executives are one-to-two-day
programs in which executives learn to apply
dialogue-based leadership skills to challenges
they face inside or outside the company.
Dialogue Essentials for executives are customized
to meet the needs of participating executives, and all accomplish these deliverables:
- Focus on specific business purposes
- Uncover hidden assumptions that undermine these purposes
- Provide tools that participants can use on the job tomorrow
- Help each participant develop an action plan to apply his or her new skills
- Provide optional coaching as participants implement their plans
- Strengthen organizational learning by eliciting participants' suggestions on what the company can do to achieve its purposes and providing that feedback to senior managers
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Essentials programs are highly interactive and draw on real-world case materials
from participants and others. Dialogue Essentials for executives is designed
for executives who are responsible for managing relationships with stakeholders
both within and outside the organization including:
- Other divisions across the organization
- Employees and employee groups
- Outside organizations involved in joint ventures
or partnerships
- Suppliers
- Customers
- Government entities
- Media
- The general public
Dialogue Essentials for executives enables executives to develop dialogue
as a new leadership core competency. Each program
includes no more than 25 participants.
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Two Viewpoint Learning facilitators conduct the programs, which include:
 - How to apply the five distinctive skills of dialogue:
- Suspending status distinctions and decision-making
- Listening with empathy
- Surfacing assumptions non-judgmentally
- Coping with strong negative feelings
- Practicing gestures of empathy
- Role play to dramatize the differences between dialogue and debate
- Demonstrations to show how dialogue differs from discussion, negotiation, deliberation and decision-making
- Rules of thumb on when to use dialogue or other forms of discourse
- Group work focusing on whether dialogue could have helped in actual cases which participants bring to the program
- Basic ground rules for effective dialogue
- Potholes on the path to dialogue, and a brief self-assessment of participants' gift for dialogue
- Strategies for turning ordinary conversation into dialogue
- An assignment for participants to initiate a dialogue in the coming weeks and report the results to program participants
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